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Call Center help desk style application - Free
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| This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk help desk application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.S. Access or MySQL backend database, which is used to store all the data collected in the call center. Minimal configuration is required for the database setup. This software call center help desk software is totally free.
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Call Center Management
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| MagicWay Call Center Management v4.0 comprises versatile systems that united provide you with numerous options. Call Center Management v4.0 contains a ticket support system, a search system with a knowledge base and an administration center. |
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Help Desk 5
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| A new version of our popular online Help Desk app! For your clients it now has a side panel option, improved knowledge bank searches, customized glossary word definitions, etc. For the customer service professional weve added a WYSIWYG editor, better management reporting (by specified dates), upload manager & more. Free support, install, source code & future version upgrade. (Visit for demo.) |
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inTouch WebDesk
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| This is a fully featured professional web desk support system that can be applied to any web site. The support system is multi-lingual, customizable and includes a knowledge base that can be easily built up with previously solved tickets. The trouble tickets can be easily tracked from a user friendly interface, and tickets can even be assigned to departments for larger customer support bases. |
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