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Ascad Support System
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| Start with one of the most powerful ticketing systems currently available on the web, add one of the most powerful CGI LiveChat systems, and then top it off with complete template based customisability: We present you with the recipe for AdSupport v1.0.1. Find out more about this extremely popular customer service system today! |
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CosmicContacts
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| Once you use CosmicContacts v2.5 you'll find out how beneficial this product really is. We use CosmicContacts on this site so that we never lose track of our customers and our customers can update their inquiry at any time. It also allows for live customer support, and for us to have a set of contactable departments and designate staff members access to specific departments. |
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Doc Architect
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| Powerful, advanced and easy-to-use tool for companies that want to publish and maintain their manuals, docs or faqs online. Compose a help tree via a web interface, add cross links between sections and adjust positions of each topic in a general contents schema. Publish with a press of a button. |
| http://www.intissoft.com/cgi-bin/main.pl?rm=details&productID=15 |
more info | rate it |
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MySupport
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| Simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. ... |
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SunnyScript's MessageSuite (plus)
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| Premier support management, message tickets and service processing.
Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow.
Some of the features: Online/offline communications supported; mail import and management via POP3 accounts; supports attachments; online chat for live support from your website; multiple staff members, topic categories and user groups; FAQ and Knowledgebase solutions powered by a fuzzy-logic search (reduces workload); advanced permission management; customizable staff panel and user lounge; auto-answering of incoming inquiries to relief support staff; and much more ! Please visit our website for detailed information. |
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TechDesk
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| TechDesk makes life a little easier for technical support teams. It is an easy way to store all of your customer's data efficiently & for very fast retrieval whenever you need it! |
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